Torbrook Technical
Services
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Frequently Asked Questions
How much will it cost to fix my appliance?
It's really not possible to give an accurate repair estimate without doing a physical examination and diagnostic on your machine. We can come out, evaluate the issue with your unit and provide you with a guaranteed up-front estimate to remedy the problem. If your appliance is not economically repairable or you decide not to fix it, you just pay the diagnostic charge. The introductory price for the diagnostic charge is $69.95 and $29.95 for each additional unit.
What forms of payment do you accept?
We can accept debit, credit cards, e-transfers, cheques, or cash. Some limitations may apply depending on internet connectivity.
Do you guarantee your work?
Generally we offer a 90 day warranty on labour and 1 year on parts.
Is it worth fixing my appliance or should I buy a new one?
With our up-front pricing system you know what it's going to cost to fix your appliance and what the options are so you can make an informed choice.
What areas do you cover?
Our primary service area is the Greenwood/Kingston area of the Annapolis Valley in Nova Scotia extending approximately from Bridgetown to Berwick. Additional travel charges may apply to other areas.
My broken appliance is under the manufacturer's warranty. Can you look at it?
We are an authorized warranty servicer for Whirlpool, KitchenAid, Maytag, Jenn-Air, Inglis, Amana, Admiral, Roper, Estate, and Stirling Marathon products. For other products, please contact the store where you bought your machine; they should be able to advise you who the warranty servicer is for your brand.
Where can I find my model number?
Dishwasher
On the inside edge of the door opening or the door itself.
Washers and Dryers
On or around the door or lid opening. On the side of the machine or the top or side of the console.
Range
On the frame around the drawer or around the door opening.
Refrigerator
Inside the fridge compartment on the top of the side or behind the kick plate.
Wall oven
Around the door frame.
Freezer
Chest type: exterior back or sides. Top of inside walls.
Upright: Inside top side wall, door or behind kick plate
